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Global Access,
a pioneer in wholesale for Travel & Related Services in Egypt was launched
in late 1995. Its business was built on offering to local travel agents Hotel
bookings and Car Rental along with furnished apartment rentals, cruises and
train tickets, sightseeing tours, meet & Assist and transfers at FIT rates.
Such a service was merely offered by agents to their clients who would only buy
their airline tickets and manage the rest on their own. The hotel bookings was
a feature offered by the different GDS Systems, but was at rack rate or close
to rack, and Aviation counter officers were very reluctant to pursue such a
venue unless prompted by the client.
Global Access started with 2, then 3 the 5 travel Agents, and then refused new
accounts until actual staff was able to handle the business in order to
guarantee the quality service offered to agents. Nowadays, we cater for well
over 300 travel agents within Egypt and handful of agents from outside the
country.
We have invested time and effort in training agents on selling our products to
the end consumer. Many agents decided then, to launch their outbound department
to cope with the growing demand on our products.
In 1998, Global Access was chosen to become the GSA for Gulliver’s Travel
Agency and was announced as their representative office in Egypt. Soon enough
GTA who became Gulliver’s Travel Associates became the largest Travel Services
company in the industry.
Competition helped us in increasing our quality of services, our speed in
confirming space, and stayed on top ever since.
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Our support is
a Multi-Lingual Team with years of experience in the Travel Market to worldwide
destinations, Customer Service and Care oriented
Most of the Senior Staff have been with our company for over 5 years.
Permanent training and talent development enables us to maintain the quality we
seek. A deeper look into figures and market trends helps us define our on-going
strategies and set goals for our production. Targets are achieved – regardless
how high they are – by permanent analysis and day-to-day follow up on our
materialization.
A dedicated Accounting department maintains accurate statement of accounts for
all travel agents and keeps a close look on contracted ceilings for each
company, letters of Guarantee, and floating deposits as well as credit for high
producers that maintain payment settlement on time.
A special member of the team deals exclusively with agents queries on their
accounts for lesser stays than the ones booked, negotiates with respective
hotels on reducing charges in case of no shows etc.. and ensures that proper
Credit notes are issued to customers on their respective files.
An IT Department follows up closely the operation and develops respective
software to enable operators conclude their business in an automated way in
order to save time.
Global Access, believing in the future of technology has initiated its own
website with a booking system that can interface with the different
International Tour Operators with XML Systems, in order to give the biggest
variety possible to our clients. The site is accessible by means of Passwords
given to each agent.
Our Marketing team prepares the annual marketing plan which is revised
quarterly against results, and prepares the different market strategies that
would be implemented by the Sales Team in order to ensure results are complying
with our projected Budgets and Targets.
The constant enrichment of our database by adding information concerning our
agents allows us to reach them via e-mails, direct mail or by telephone
contact. A close relation with monthly magazines that deal with travel issues
are also kept in order to decide where we should advertise and when to reach
the segments sought to increase our volume.
Global Access is open 7 days a week and has an emergency reach out system
for customers to call us any time any where and have someone assist them in
solving any problem that might arise during their trip, or make a last minute
booking for a customer any time of the day or night.
Staff of Global Access also enjoys an incentive scheme on a quarterly as well
as annual basis, and believing that our staff is dedicated and has loyalty to
the company, outside dining and open air outings are organized to all staff.
Management is now attending international Travel Fairs in order to widen up
their contacts, and keep a close contact with our suppliers as well as be aware
of developments in our trade worldwide.
Global Access rewards its high producers by organizing FAM TRIPS for them to
increase their awareness for new destinations, and organizes Hotel inspections
for the teams during their trips in order to show them products they are
selling for better business materialization at their end.
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More automation
and hi tech solutions: via our IT Department that pursues the latest
development in our industry, and applies the solutions that enable us to be
more effective and in line with the latest technologies in the world.
Permanent upgrading of customer services: By means of training and customer
evaluation forms that are discussed with the relevant staff in order to
guarantee finer customer service at all times.
Adding new hires to our organization: This helps us always be ready to increase
our staff in accordance with the development demands.
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